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HUMAN JUDGEMENT. PRACTICAL SUPPORT.

Business Process
Outsourcing

Skilled Human Expertise for AI, Data and Business Operations

Flexible, project-based support for work that needs careful research, review and quality control.

Discuss Your Requirements
Four colleagues reviewing charts and a laptop around a meeting table

AN ADDITIONAL SERVICE LINE

Human expertise.
Scoped to your needs.

Business process outsourcing (BPO) means entrusting defined business tasks to an external service provider. DoIT Solutions works with companies and outsourcing agencies on tasks requiring skilled human judgement, research, review and quality control.

This human-led offering sits alongside our established IT consulting, systems integration, business automation, business intelligence and cybersecurity services. Each BPO engagement is scoped around customer requirements, with suitable expertise and availability confirmed before work begins.

Our technology and automation expertise can complement human-led delivery where useful, for example by organising inputs or simplifying handovers. Automation is optional and depends on the project.

WHERE WE CAN SUPPORT YOU

Five areas of human-led support

01

AI Training Data & Human Feedback

Skilled human contribution to support AI training and improvement, guided by your instructions and review criteria.

  • Prepare, organise and annotate AI training data.
  • Review and rate AI-generated responses.
  • Rank preferences and compare responses.
  • Assess AI-generated content against agreed rubrics.
  • Provide structured human feedback for training and improvement.

Our scope is human contributor services: data preparation, content review and structured feedback. AI model development, model engineering, technical model testing, benchmarking and technical model evaluation are outside this offering.

02

Data Research & Analysis

Organised information and careful human checks to support your research and analysis workflows.

  • Collect, organise and classify information.
  • Tag research and categorise data.
  • Review research outputs for completeness and consistency.
  • Check data analysis and research results for quality.
03

Content & Search Quality Review

Human judgement to help you assess the usefulness and quality of information.

  • Review content relevance and accuracy.
  • Check categorisation and consistency.
  • Assess search results and information quality.
  • Flag content requiring correction or further review.
04

Localisation & Language Review

Language review scoped to your audience, with suitable expertise arranged for multilingual projects.

  • Review translated and localised content.
  • Check accuracy, clarity and natural language use.
  • Assess cultural appropriateness and consistency.
  • Agree language requirements and confirm suitable expertise before delivery.
05

Document Processing & Quality Assurance

Careful handling of document information, from extraction through to review.

  • Extract and organise information from documents.
  • Classify business records and other documents.
  • Check extracted information for completeness and accuracy.
  • Review document-processing outputs against agreed requirements.

A CLEAR, SHARED SCOPE

How We Work

  1. 01

    Understand Requirements

    Discuss your objectives, tasks, subject expertise, information handling needs and expected outputs.

  2. 02

    Agree Scope & Quality Standards

    Define deliverables, instructions, review criteria, timelines and acceptance standards together.

  3. 03

    Arrange Delivery

    Confirm suitable expertise and availability, then arrange delivery around the agreed project scope.

  4. 04

    Review Results

    Check outputs against the agreed standards, discuss feedback and refine the work where needed.

LET’S DISCUSS YOUR REQUIREMENTS

Looking for human-led support?
Let’s define the right scope.

Tell us about your outsourcing needs, whether you are a business seeking project support or an agency exploring delivery options.

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